An American Editor

January 31, 2018

The Business of Editing: The Line in the Sand

Richard Adin, An American Editor

As I have gotten older, I have found that things in life have reversed, by which I mean that things that once irritated me no longer irritate me and things that didn’t irritate me now do irritate me. Yet there are a couple of things that irritated me when I began my editing career that continue to irritate me today, although today’s irritation level is more strident.

One example of a continuing irritation we have already discussed on An American Editor — the question that both inexperienced and experienced editors never seem to get tired of asking, even though they have been told hundreds, if not thousands, of times that there is no such thing: What is the going rate? (For that discussion, see A Continuing Frustration — The “Going Rate”.) Today’s irritant is the fast-schedule-but-low-pay project offer, which also has been previously discussed on AAE in, for example, Business of Editing: Schedules and Client Expectations, Business of Editing: Workdays & Schedules, and The Business of Editing: The Standard Editing Workday & Workweek.

What brings this back to the forefront is that this month I have already declined four offered projects that combined amounted to 11,000 manuscript pages (which, of course, raises another issue, what constitutes a manuscript page, a topic previously visited on AAE; see, e.g., The Business of Editing: A Page Is a Page — Or Is It? and The Business of Editing: How Many Pages an Hour Do You Edit?). I declined the projects because I am already under contract to edit two books by the end of April that combined run a bit more than 19,000 manuscript pages.

I would have declined the four offered projects even if I were twiddling my thumbs and staring at an empty work basket because the pay rates were abysmal and the schedules Orwellian.

Consider just one of the projects. The client’s estimate was that the number of manuscript pages was 2,500. Based on past experience with this client, I know that the true number of pages (by “true,” I mean as calculated using my formula, not their formula) would raise that number by at least 25% and more likely closer to 35%. The size is fine; in fact, it is my preferred project size — bigger is better — since I do not like to tackle small projects (less than 1,000 manuscript pages), even though I occasionally will (most of the projects I take on run 1,500+ manuscript pages and many run 7,500 to 15,000 manuscript pages).

The client’s schedule was Orwellian: two weeks to complete copyediting. The schedule was matched by the abysmal rate offered: $2.60 per manuscript page. And, according to the client, the manuscript required heavy editing, which in the client’s parlance meant none of the authors’ primary language was English. (The subject matter was medical.)

Unlike some editors who have imaginary lines that they draw and claim they will not (but always do) cross, my lines are like those of the Great Wall — in stone, permanent, immovable, and I will not cross them. I told the client that I was declining the project because the schedule was Orwellian and the pay abysmal. For me to take on the project, the shortest possible schedule would be based on editing 400 manuscript pages per week with the count done using my formula and a rate of $15 per page. The more reasonable the schedule, the lower my per-page rate would become until we hit my absolute minimum, which was still higher than their offered rate.

My two uncrossable lines are these:

  1. The schedule must be doable in the real world, not a fantasy world.
  2. The compensation rate must correlate with both the schedule and the expected editing difficulties (i.e., does the client rate this as a light, medium, or heavy edit and what do those terms mean in the client’s parlance).

I know how fast I can edit because for 34 years, I have mostly edited manuscripts from the same subject area and I have kept careful records. In addition, I have created tools, like my EditTools macros, and use tools created by others, like Jack Lyon’s Editor’s Toolkit Plus, that are specially designed to make my work more accurate, efficient, and speedy.

I know how much I need to charge for my editing work because I have calculated my required effective hourly rate (also discussed in prior AAE essays in detail; see the series Business of Editing: What to Charge) and I know how much I want to charge for my work so  I make a profit, not just break even. And I know how much of a premium I require to be willing to work longer hours than my standard workday and workweek (see The Business of Editing: The Standard Editing Workday & Workweek for a discussion of work time).

The point is that if I cross those lines I have drawn, I hurt myself. Why would I ever want to hurt myself? In the olden days, before I knew better and before anyone with experience set me on the correct path, I thought if I accepted a project that was on a tight schedule with low pay, it would get me an in at the company, get me more work, and give me a chance to show how good an editor I am, with the result being that the company would offer me better-paying projects to keep me as part of their editorial stable. It didn’t take long for me to learn that the only fool in that scenario was me.

Sure, I got more work offers, but never at a better rate nor on a better schedule. As one project manager told me, I had already demonstrated I could handle the schedule and was willing to work for the offered rate, so that is all I would ever get.

I drew my lines and I never cross them.

I know that some of you are shaking your head and saying that you can’t afford to do that. I did the same until I realized I was always behind and never moving ahead — I was enriching my “clients” at my expense. Once I took my stand, I found that I was getting better projects and better pay — not starting the next day, but starting in the not very distant future.

Successful editors are successful businesspersons, too. Successful businesspersons do not do things that benefit others at their expense. They draw lines that they do not ever cross. I have drawn mine; are you ready to draw yours?

January 29, 2018

Signs that an Editor Might Not Be a Pro

Ruth E. Thaler-Carter

Today’s aspiring authors have a lot more resources for getting their work into readers’ hands than ever before, but often have little experience in the publishing world. That can make authors vulnerable to people who call themselves editors — whether of books or of other projects — but are not truly skilled or experienced in that realm.

Since I’m a writer as well as an editor and proofreader, I often think about editing matters from the author’s or client’s perspective. For subscribers to An American Editor who are writers, here are signs that an editor might not be a pro, so you know not to use the same person for your next book, or you might not want to hire an editor you are considering working with. You might even want to find someone to redo an already-published book so it does better in future sales.

For subscribers who are editors, these might be areas to consider when wondering why you aren’t getting as much work as you’d like, haven’t gotten repeat assignments from past clients, or are just starting out in the field. They also might serve as talking points when you want to explain to a potential client or employer why you’re the best pick — or at least an appropriate one — for their editing work.

As colleague Katherine Hinkebein Pickett has said, “Due diligence is essential to finding a qualified, reputable editor. When you know what to look for, you can hire your editor with confidence.” Equally, when we know what prospective clients might look for when choosing an editor, editors can power up their responses more effectively.

Authors don’t have to be experts in language and usage to notice some problems that could indicate work by an unprofessional editor, such as:

  • Every word in every title or chapter heading starts with a capital letter, including a/an, and, the, of, etc. (I see this a lot in online material, but that doesn’t make it right.)
  • Commas, periods, and closing parentheses are outside the quote marks (in projects using U.S. English).
  • There are commas before opening parentheses.
  • Basic spelling errors jump out at you or have been noticed by readers.
  • Punctuation is inconsistent or missing.
  • References/citations are all in different sequences or styles.

To head off such problems with your next book, or a new edition of the current one, here are some red flags to keep in mind. These also can function as suggestions for how editors can position their businesses better.

  • A prospective editor has no website, no testimonials at a website, no professional memberships, no LinkedIn profile/account, no formal training, no apparent experience, and/or no references.

A professional editor will probably have a website that outlines his or her training and experience, such as coursework from a respected publications program, in-house work, or a freelance track record. It should include testimonials from employers, colleagues, and/or clients attesting to the editor’s skills and approach, and references that prospective clients can contact (or a link to reach the editor to receive contact info for references).

The editor should belong to an organization such as the American Copy Editors Society, Council of Science Editors, National Association of Independent Writers and Editors, Society for Technical Communication, Editorial Freelancers Association, Society for Editors and Proofreaders (UK), Editors Canada, etc. Since groups like the American Medical Writers Association, Society for Professional Journalists, and National Association of Science Writers all have freelance sections and members who are editors, membership in them is also a good sign that someone is a professional.

Belonging to the Copyediting-L e-mail list and Editors Association of Earth (EAE) Facebook group also would be useful indicators of an editor’s professionalism and commitment to staying on top of trends in language in general and editing in particular.

Training could include having earned certificates from respected editing programs. Experience would, of course, include working in-house for a publisher, publication, or organization, or with individual authors. An editor who writes about the crafting of editing in his or her own blog, has published a book about editing, or is a regular and respected contributor to the editing-related works of others and lists or groups is also likely to be someone with experience and skills.

  • An editor hasn’t asked what style manual/guide you use or the editor should use, or hasn’t told you which one s/he will use for your project. There are several standard guides for using language and formatting documents. The Chicago Manual of Style, Associated Press Stylebook, American Psychological Association Publication Manual, and Government Printing Office Style Manual are the leading resources, with many more available for specific professions and industries. A professional editor is familiar with at least one of these and lets prospective clients know that’s the case, which should reassure authors who might be concerned about consistency and accuracy in their documents.

Identifying the dictionary that an editor uses is also helpful to clients. Spellcheck, as most of us know, is not sufficient, but even if it were, some clients have to be convinced by an authority other than the editor that a given word has been spelled correctly.

  • The editor’s only credential is a degree in English or a career as an English teacher. While knowing English is a plus (a strong grasp of grammar is essential for an editor), there’s a difference between what’s involved with teaching English and knowing how to edit. Simply having taught English or earned an academic degree in English is not enough to understand the importance and use of style manuals, publishing standards and conventions, and other aspects of editing.
  • An editor’s pricing is very low. That might be great for your budget, but is likely to be terrible for the quality of the editing. Someone whose rates are super-low is probably either new to editing or inexperienced, untrained, minimally skilled, and/or only editing as a hobby, rather than seriously committed to editing as a business and profession, with training and experience to match. From the editor’s perspective, lowballing your rates can make you look as if you’re new to the field, unsure of your skills, or desperate for work. If we don’t value ourselves, our clients won’t value us, either!
  • There are typos — misspellings, grammar and punctuation errors, etc. — in the editor’s e-mail messages, résumé, and/or website. An e-mail or word-processing program will highlight some of these issues for authors who are not sure of what is right or wrong. Some authors might not recognize such issues in communications from an editor, but they often are egregious enough for an amateur author to notice.
  • The editor promises 100% perfection or guarantees agent placement, a publisher, and/or bestseller status for your book. It probably would be easier to pitch an edited manuscript to an agent or sell it to a publisher, but having the manuscript edited is not a guarantee of getting published or selling lots of copies.
  • The editor claims to rely on spellcheck, online programs like Grammarly, and other tools to ensure perfection. Not only is perfection unlikely, as noted above, but it takes more than a mechanical software program to ensure high quality in editing. An editor who uses PerfectIt, the various tools at editorium.com, and EditTools from wordsnsync demonstrates a commitment to knowing about and using appropriate, respected resources to contribute to a better result, but doesn’t say those resources are all it takes to provide excellence in editing. The human brain and eyes are still essential to the process, which means experience and training are still vitally important to professionalism and providing high-quality service.

What have colleagues here encountered as examples of poor-quality editing, and how have you positioned your experience and skills to convince clients to hire you for editing projects?

Ruth E. Thaler-Carter is an award-winning freelance writer, editor, proofreader, desktop publisher, and speaker whose motto is “I can write about anything!”® She is also the owner of Communication Central, which hosts an annual conference for colleagues, and the new editor-in-chief of An American Editor.

January 22, 2018

The Business of Editing: Explaining the Price of Editing

Richard Adin, An American Editor

The hardest thing to do is to explain to a client why she should be willing to pay the price you are asking for the work she wants done. It is even harder to explain to a publisher/packager client why their offer is too low and why they should pay you more.

Ultimately, the reason for the difficulty is that we have no concrete way to demonstrate the value of quality editing. Based on conversations I’ve had with colleagues, I’m not convinced that most colleagues truly understand the value of their work.

Sure we all know that editing can improve a manuscript, and some clients not only know that but believe it. Too many colleagues and far too many clients (which includes potential clients), however, are of the mindset that only price matters because anybody who can spot the typo is a “great” editor.

There is at least a partial solution to the explanation problem, and it is something that every author and editor, regardless of where in the world they are from, is likely familiar with — Star Wars: A New Hope, the original Star Wars movie. The video that follows tells how this iconic story was headed for disaster but was saved by great editing, which resulted in a multibillion dollar empire:

(A special thanks to Nate Hoffelder of The Digital Reader for bringing this video to my attention.)

The video should be watched from beginning to end by editors and authors alike because it shows the value of high-quality editing. More importantly, it illustrates why making price more important than editing quality is putting the cart before the horse.

Carefully consider what the editor did to bring logical flow and interest to a story that was understood by the author but was garbled in the transformation from author’s imagination to movie. Exactly what occurred in the editing of Star Wars: A New Hope is what occurs when a well-qualified editor applies his skills to a manuscript.

Imagine if George Lucas had limited his editor search criteria to least-expensive editor, rather than setting his criteria to find the editor best-suited for the task and price demoted to a secondary consideration. The Star Wars franchise likely would never have been and Star Wars would have remained a fantasy in his imagination rather than a fantasy shared by millions across the globe.

Complicating the problem for editors is that every person who has identified a typo on a printed page thinks she is a skilled editor, thereby creating an endless supply of “editors” from which a client can choose. Compounding the oversupply problem is that few editors have any understanding of how to value their work and set a price. Too many editors charge too low a price for high-quality editing, largely because they either have no clue as to what they truly need to charge or what they should charge so that clients view editing as a desirable, needed, skilled service. The consequence is that the editing profession as a whole suffers from oversupply and underpayment.

Editors need to rethink how they approach their profession. They need to show clients that there is a measurable difference between an editor of low skills and and an editor of high skills and that high-skilled editors both deserve and require fees commensurate with their skill level. In addition, highly skilled editors need to refuse work from clients who refuse to recognize that they are highly skilled and thus worthy of higher pay. It strikes me as wholly unacceptable for a client to insist on paying an editor with decades of experience editing hundreds of manuscripts in the subject area the client seeks the same amount as the editor with a year or two of experience with little to no subject matter expertise or experience. It also strikes me as wrong for the experienced editor to grumble about the low pay yet accept the job.

I recognize that few editors are willing to turn away low-paying work, preferring some work to no work. In that case, however, the editor needs to adjust the level of editing quality to match the level of pay. An editor being paid a Yugo fee should not give Rolls Royce quality editing in return.

I encourage colleagues to prepare a “pitch” for the value of high-quality editing, including an explanation as to why smart clients will pay for that level of editing. The “pitch” could (perhaps should) include a video, similar to the Star Wars one above, that illustrates how high-quality editing can be the difference between disaster and hit, and include an explanation of not only how you can provide that high-quality editing but why you are worth the higher price you are asking. Creating a marketing pitch can be a key step on the path to better pay, better job offers, and better clients.

Do you have a pitch to share? Or a video that you use to explain the value of editing?

January 17, 2018

What Not to Do as a Newcomer to Freelance Editing

Ruth E. Thaler-Carter

Over the years, I’ve noticed that many people inadvertently make gaffes when they’re just starting out as freelance editors (or writers, proofreaders, indexers, graphic artists, layout and design providers, etc.). As you start out, or as you look for opportunities in new areas of skills, topics, or services, you don’t want to be the person remembered for a clumsy entry into a community of colleagues.

Keep in mind that most colleagues are more than generous about sharing advice and even fixing problematic sentences — essentially doing your work for you. Be careful not to take advantage of that generosity.

With that in mind, here are a few things not to do when you’re starting out. Or even if you’ve been in the profession for a while!

  • Jump into a discussion group or list to ask how to get started. It might seem like a logical thing to do, but there are so many resources to check out that it shouldn’t be necessary to ask such a general question. Most established freelancers are more than willing to share information, but get tired of the same old “how do I get started” questions that could easily be answered by doing a little research yourself — looking through group archives, doing online searches, consulting bookstores, etc. Once you’ve done some of that basic research, ask something specific.
  • Make your first comment in a discussion list or group a request (or what looks like a demand) that people send you their “overflow” work or refer you for projects. Wait until you have contributed something — preferably several things — useful to the group before you expect people to consider you as someone to refer, recommend, or subcontract to. At least let members of the community know what your background, training, and experience are. Established colleagues are not going to recommend, refer, or subcontract to someone we don’t know and whose skills and experience aren’t evident.
  • Have typos and clunky language in your first — or any — posts to groups of colleagues. Yes, many online environments are considered virtual water coolers or almost family gatherings, and some communities are more forgiving of errors in posts among colleagues than others. And yes, we all make mistakes. But our online presence is often the only way colleagues meet us. If we want people to think well of us as professionals, we have to make our posts as clean, error-free, and coherent as possible. You don’t want to be remembered for error-filled posts when an opportunity arises to be referred, recommended, or hired by a colleague.
  • Ignore the rules of a group. Editorial professionals, especially editors and proofreaders, are supposed to be detail-oriented (perhaps to an extreme extent). If you join a discussion list that calls for tags or labels on messages, use ’em. If the group discourages personal or off-topic posts, pay attention.
  • Complain — to a client or to colleagues — about late payment before it’s been 30 days after you billed for a project, unless the client has clearly agreed to pay sooner than that. Payment by 30 days after invoice date is a standard in the business world. Some clients use 30 business days, and others are using 45 or 60 days. Some will cut and mail that check on day 30, so it won’t reach you for another couple of days. We have a right to be paid on time, but “on time” could mean day 31 or 32. Even if your agreement or contract is to be paid 10 or 15 days after the invoice date, give it a couple of days before checking on the payment if it doesn’t arrive by the agreed-upon date, and make the inquiry polite, not frantic or arrogant.
  • Tell clients you need to be paid because you can’t pay your rent or buy groceries until you receive their payments. Clients don’t care — at least, most of them don’t. They care about getting top-quality work back as scheduled. They also don’t need to get the sense that you can’t manage your finances, even if their lateness is causing the problem. If you have to chase late payments, state the matter in terms of being paid because you did the work as agreed, not because you need the money for essentials.
  • Accept a project deadline and/or fee without seeing the complete document or nature of the assignment first, or accept an editing or proofreading client’s description of the document’s number of pages and level of editing or proofreading needed. A client’s definition of a “page” and what the manuscript needs can be very deceptive. Until the you see the manuscript, you don’t know if the client’s page is single-spaced, in 8- or 9-point type, with next to no margins. Whether you use 250 words or 1,800 characters as your standard definition of a page, use it to determine the actual length of the manuscript.

Clients also tend to think their projects are better than they really are, and “only need a light edit/only need proofreading.” When you actually look at the document, it may need a heavy, intensive edit — one that is substantive or developmental — that will take two, three or 10 times longer than a light edit or proofread.

If you base your estimated fee or deadline on what the client says, you’re likely to cheat yourself — and work yourself to a frazzle for far less money than you should receive.

  • Accept a project when you don’t really know how to use the software program(s) it requires, unless you let the client know ahead of time that that’s the case. Clients don’t want to be your learning curve. Figuring out how to use a new program or application will slow down your editing speed, which could result in missing a deadline or earning less than you should.
  • Respond to a job listing when you aren’t qualified for the project. That only makes you look unprofessional, wastes the prospective client’s time (and yours), and makes the group sponsoring the listing service look bad. Focus on the opportunities that you really are qualified for and your results are likely to improve.
  • Answer questions that weren’t asked. If you can’t respond to what someone actually asked about in a forum, group or discussion list, don’t. If you have a related but different angle, start a new discussion rather than dilute the original one with information that isn’t helpful to the original poster.
  • Fail to look things up that are easily found online or in group/list archives. Most questions about starting out as an editor, a freelancer, or both have already been answered, either in the group you belong to or elsewhere, but so have many questions about usage, grammar, and other aspects of editing. Learn how to check the archives of the discussion lists, forums, and groups you belong to so you don’t ask questions that have been answered dozens of times.
  • Cry poor. This may seem harsh, but try not to use poverty to beg for work or as the reason you aren’t using current technology. Most of us have been there — short of cash, desperate for income, stuck with late-paying clients — and will be sympathetic, but would rather see someone make an effort to overcome these situations than play on that sympathy. Again, we deserve to be hired and paid for our professional services, not because we’re broke.
  • Bulk up your posts to a discussion list or forum with tons of repeated previous message content. As a colleague who manages a list said recently, when asking listmembers to trim their posts, “We’re editors here, so let’s edit.”

What “newbie” goofs did you make when starting out as an editor or freelancer? What would you advise colleagues not to do?

Ruth E. Thaler-Carter is an award-winning freelance writer, editor, proofreader, desktop publisher, and speaker whose motto is “I can write about anything!”® She is also the owner of Communication Central, which hosts an annual conference for colleagues (2018: September 21–22 in Rochester, NY), and the new editor-in-chief of An American Editor.

January 10, 2018

On the Basics: So You Want to be a Blogger

by Ruth E. Thaler-Carter

There are thousands of blogs already “out there,” but that hasn’t stopped blogging from continuing to expand. Given the increasing scope and popularity of this communication channel, it might be time for you to take the plunge and join the blogosphere. Here are a few things to consider before or when doing so.

First Steps

Before committing to blogging, take some time to plan what you’ll do and say. First and foremost, have a point, purpose, and original angle. Before you start blogging, survey the landscape — see who else is posting about the topic or profession you have in mind. A lot of colleagues are already blogging about all aspects of the publishing profession, so make sure you have something unique and original to contribute to the blogosphere before you jump in with a blog of your own. It might make more sense to become a contributor to an existing blog that relates to your interests than to start your own, similarly to the columnists here at An American Editor. (That could help with the next point as well.)

Set a schedule. Decide how often you’ll post new material to your blog. Try not to be overly ambitious: It might seem like a good idea to make new entries every day, and it can seem easy in the first blush of launching a new blog, but posting daily is a lot of work, and can be hard to maintain. Few things can erode your credibility more than having to cut back on the frequency of your posts because you can’t keep your blog going at that level. You’re better off starting by posting once or twice a week and expanding to more often if you find you have enough to say for increased frequency (the same goes for those who launch marketing or promotional newsletters). Being a contributor to an existing blog can help with reducing the pressure to produce more than you really have time for.

Keep it tight. People today are swamped by so much information coming at them from so many angles that it’s hard to stand out, much less establish a regular following. People are more likely to read shorter blog posts than longer ones. If you have a topic that deserves more detail and depth, consider breaking it into a series of two or three parts.

Plan for the future. Before formally launching your blog, pull together a few posts in advance that aren’t time-sensitive. That will make it easier to establish momentum and keep it going. If something news- or opinion-worthy crops up before you use your prepared posts, so much the better — craft something to respond to the timely topic and save one of the existing ones for the next opening in your publishing cycle.

To enhance your planning process and reduce the pressure to produce, keep an eye on a year’s calendar to find events and celebrations that could tie into your blog posts. One that comes immediately to mind is National Punctuation Day in September, but other holidays could relate to your particular topic. So could events such as conferences of organizations in your area of the field. And a new year is almost always fodder for at least one blog post about personal or professional resolutions, goals, and new directions.

Building Your Audience

Once you’re out there in the blogosphere, you’ll need a following. There’s little pointing having something worth saying if no one is reading what you post.

Start by notifying everyone appropriate in your contacts of your new offering. That may not mean everyone you know — who might be interested in your blog will depend on the topic.

Post information about your blog to your Twitter, LinkedIn, Facebook, and other social media accounts. In doing so, let colleagues (and clients, if appropriate) know that you’ll be open to their responses. Every time you publish a new post to the blog, announce it in those social media venues.

If you belong to any professional organizations, send a news item to be published in their newsletters and other communications outlets to members. You might even get coverage if you don’t belong to a given organization but your blog covers information that is relevant to its members.

Put a link to the blog at your website, and add its URL to your e-mail sigline (signature). If you’re low on business cards, add the URL to it with your next order.

Look for opportunities to mention the blog in responding to social media and blog posts of colleagues and organizations you belong to.

Making it Better

If you already have a blog, you might want to make it better, especially if you aren’t getting very much readership or response to it. Improving a blog usually involves targeting a readership more effectively, writing more clearly and coherently, looking for new ideas and angles, getting professional editing or proofreading help, etc.

One way to make your blog more interesting to more readers would be read not only the blogs of colleagues but new and different newspapers, magazines, newsletters, etc., and perhaps watching new television programs, that expand your view of the world. This would help you stay up to date on news and trends in the world at large and the profession, giving you more to write about with greater depth and scope.

Making your blog better also could mean asking colleagues to contribute posts, which would expand your blog’s reach to new readers, provide new and different insights, and take some of the pressure off you to constantly produce new material.

Whether you blog about our profession or something more personal, here’s to a successful effort.

Ruth E. Thaler-Carter is an award-winning freelance writer, editor, proofreader, desktop publisher, and speaker whose motto is “I can write about anything!”® She is also the owner of Communication Central, which hosts an annual conference for colleagues, and a regular contributor to An American Editor.

December 6, 2017

On the Basics: The Holiday Season Is Upon Us — How Do We Manage Client Greetings?

by Ruth E. Thaler-Carter

Freelancers face this issue every year: How do I greet and thank my clients/customers during the December holidays? Is it appropriate to send gifts to my clients/customers?

I’m a big believer in end-of-the-year gestures for my clients. Sending a holiday or end-of-the-year greeting, with or without a gift, is a good business and marketing move. Expressing appreciation for a client’s business shows you don’t take them for granted. With clients you only hear from once in awhile, that holiday greeting is also a great reminder of your services and contributions to the success of their business or projects. The arrival of my holiday greeting always triggers at least one response along the lines of, “What great timing – your package made me realize that we need your writing/editing/proofreading services for this new project. Are you available for…?”

Colleagues have noted that they get similar responses when they announce that they’re going on vacation (whether for the December holidays or at other times of the year). There’s something about saying you won’t be available that makes clients want you for a project at that time.

I also try to remember to send holiday or new year’s cards to clients I haven’t worked with in the past year. That’s almost a guarantee of new business in the new year!

Because I don’t know what everyone celebrates, I use a thank-you message rather than “Merry Christmas,” “Happy Chanukah,” or even “Happy Holidays.” I respect everyone’s choice of holiday to celebrate, and I don’t assume that everyone celebrates the same things that I do.

I collect items throughout the year to use as part of a small gift box for each client. Since I’m known for being somewhat obsessed with all things purple, these tend to be purple candies and knick-knacks. Each box includes a mug and pen with my business contact information, business card, and greeting card. I usually include packets of local coffee or hot cocoa, and exotic teas. Some years, I’ve sent candles (purple, of course – lilac-scented, in honor of our Rochester lilacs!) or seed packets with appropriate language in the card. The overall value is well within the limits that government employees are allowed to accept, and the nature of the gift stands out from the common gift basket, generic chocolate, bottle of wine, etc.

Customizing your holiday gift is the ideal. Even if some of the elements in mine are not labeled or marked with my business info in some way, key pieces are branded with my logo, e-mail address and/or website URL, and phone number: a mug or wine glass; a pen with the same information; my business card, of course; the greeting card itself. I haven’t used a professional printing service for the greeting card yet, but am seriously thinking about it for this year. I’ve accumulated a major stash of thank-you cards for this purpose and I’ve been creating my own greeting to print, sign and insert, something more polished might be a better idea.

Timing may be everything, but we can be flexible. If the month of December gets really crazy, I sometimes send out my holiday greeting and gift in early January as more of a “thank you for your business last year, here’s to a great new year together” message than one that references the holidays. (The advantage of waiting until January is that my greeting doesn’t get lost in the flood of everyone else’s holiday messages, not to mention all those catalogs and other advertising junk.)

Assembling the boxes (free from the post office) and filling them is time-consuming, and time can get away from us, so some colleagues may prefer to reach clients with just a card for the holidays. That’s fine — there’s no requirement to send a gift, and not everyone will feel comfortable doing so. One way I plan to reduce the time and hassle factor on my own behalf is to pay a friend’s teenager to help me with putting the boxes together and filling them up. I envision a day or two of the living room being carpeted with boxes lined up to receive their fillings, and a mini assembly line for the two of us to use in putting everything in each box.

As for practical considerations, inexpensive gifts and the cost of sending them are tax-deductible business expenses as marketing or promotions (at least under current guidelines), making them not only a gracious gesture but a practical investment in your business.

I enjoy the opportunity to tell my clients that I recognize that my business would not exist without them, and to let them know that they mean more to me than just a payment with each completed project. My clients seem to enjoy receiving this annual gesture, and the goodwill it creates is as valuable as when it triggers a new assignment.

Here’s to a happy holiday season and profitable new year to all my An American Editor colleagues!

How do you handle client greetings at the end of the year?

Ruth E. Thaler-Carter is an award-winning freelance writer, editor, proofreader, desktop publisher, and speaker whose motto is “I can write about anything!”® She is also the owner of Communication Central, which hosts an annual conference for colleagues, and a regular contributor to An American Editor.

December 4, 2017

On the Basics: Wrapping up the Old Year and Preparing for the New One

by Ruth E. Thaler-Carter

The end of the year is nigh, which means it’s time to think about wrapping up the old year and clearing the decks for the new one, including gifts for clients or colleagues, among other aspects of freelancing as an editorial professional.

To Gift or Not to Gift

A perennial question for editorial freelancers as the end of the year approaches is whether to give gifts to clients. The answer is easy if you work with government clients: Most government workers, including “privatized” agency workers like postal workers, are forbidden from accepting gifts of high value — in many cases, of any value — as well as any gifts from contractors or freelancers.

For private-sector clients and individuals, the decision is trickier. Some companies have policies about gifts from contractors. The good thing about that is it takes care of any decision-making for us. The bad thing is we might not know what the policy is, and asking is a little awkward. I lean toward sending something and hoping that doing so doesn’t violate any client policies or guidelines, rather than asking and spoiling the surprise if gift-giving is acceptable.

The gifts themselves can be challenging. You want to express appreciation for business from the client, but not look as if you’re trying to bribe the client into providing new work in the new year. There’s also the issue of who celebrates what. Rather than say anything that someone might find insensitive or intrusive, I couch my holiday gifts as thank-you gestures rather than recognition of any particular holiday.

When this topic comes up, as it does every year, some colleagues say they send gifts like chocolates — our own Rich Adin orders chocolate bars with his company logo impressed in them. Others order from companies that create gift baskets with fruit, chocolates or other candies, cookies, and similar goodies. I enjoy putting together my own gift boxes. I know there’s a risk in giving candy — people might be allergic or (horrors!) just not like them, but colleagues who know me will understand when I say that I get a kick out of finding candies that are either purple or wrapped in purple paper.

I’ve also sent seed packets, small stuffed bears, and other trinkets with appropriate messages on personalized cards. One thing I haven’t done, but probably should do, is order professionally printed cards. I have a stash of (purple, of course) thank-you cards that I personalize and I think my clients enjoy receiving, but something more formal might make a better impression.

Because chocolate, fruit, and other edibles tend to disappear fairly quickly, I include at least one nonperishable item in my client gifts — for example, a pen or a mug —something that will last and provide an ongoing reminder of my existence and services. For a few years, I would find ceramic purple mugs at local arts fairs, but now I use ones that have my logo, website URL, and e-mail address or phone number on them.

The Recordkeeping Routine

Gift-giving is fun. Recordkeeping is a dreaded chore. If the end of the year is near, it’s time for checking, organizing, and updating your business records to prepare for filing taxes in the new year. Whether you do your own taxes or consult an accountant, having the information organized now will make the process go much faster and feel like less of a hassle.

Take a few minutes to review various sources for information about any changes in taxes for the year — mileage rates, new deductions, and the like.

I’m pretty good about recording information in a spreadsheet or at least a list for each category of expense, but sometimes I have to set aside an hour or two a week in November or December to move receipts and other records from a pile on my desk to folders for each category of business record. Like many colleagues, I don’t enjoy filing, even though I realize it’s essential good business practice to stay on top of it.

Rich Adin suggests investing in a program like QuickBooks Pro. Although expensive (and tech support is far from the greatest), QuickBooks Pro does several things for you. First, it provides an easy way to track both business and personal income and outgo. Rich has multiple “accounts,” including one for his freelance business and one for his personal accounts. He creates invoices, tracks payments, and tracks and pays business expenses through the business account. He ”pays” himself by “writing” a business check to himself that is “deposited” into his personal account (all of this is done electronically). He pays business expenses, such as purchases of software, by writing a business check (or by making an electronic payment) to a vendor. He uses checks that have the business name imprinted and that he can run through his printer using QuickBooks Pro.

Having a separate bank account for business and using QuickBooks Pro helps confirm in client eyes that you are a business. Using QuickBooks Pro makes it easy to pay quarterly taxes and to create reports for your accountant to prepare your taxes. Because you can create and assign accounts, you can have as detailed a view of your business as you want. Most importantly, in Rich’s view, is that there are no pieces of paper to lose — QuickBooks Pro is his check register, so every time he spends money, it gets recorded. And unlike other methods, multiple backups (Rich backs up daily with Backup4All and continuously with Carbonite), both local and remote, mean that accurate financial records are always available.

Polishing Promotions

The end of the year is also a good time to review your website (or plan to launch one) to see if it needs refreshing. Rewriting content, adding new images or sections, and deleting old information all contribute to a more-effective site — and higher rankings. Do what you can now to enhance your site’s quality and impact for the new year.

Some people are saying we no longer need business cards, but I disagree. Take the end of the year to either consider revamping yours for a new look in the new year, or create one to use in the new year. You might not need it to promote your editorial business electronically, but it will come in handy in the real world. You never know when you might meet someone who could become a client or colleague, and who will remember you better with that little piece of cardboard in hand. If nothing else you can use it to qualify for giveaways at the Communication Central conference!

This is also a good time to do some research, perhaps with Writer’s Market or Literary Marketplace, on potential new clients for the new year. Identify potential new clients/outlets to contact now and plunge into the promotional effort in January.

Basics to Tackle

Now that you have the old year’s wrap-up under control, here are some reminders of things to consider in preparing for the new one. Do these either now or in early January, and your new year is likely to be an improvement over your old one. (For details, see my January 2017 essay, On the Basics: Some Ideas for a Strong Start to the New Year.)

  • Change your passwords.
  • Update your account contacts.
  • Update copyright dates on your website, blog, and newsletter, and remind your clients to do the same for their websites or publications.
  • Budget/start saving for professional development activities, such as conferences and courses.
  • Plan your promotions and marketing projects.
  • Update your résumé.
  • Review your expenses and income to see where you can reduce the former and increase the latter (Rich does this every six months by creating detailed reports in QuickBooks Pro). (A reminder: If you spend a dollar on a business expense, you can deduct that dollar on your taxes, but the value of the deduction is only equal to your tax rate. In other words, if your tax rate is 28%, your actual tax value as a result of spending the $1 is 28¢ — not $1. Consequently, lowering expenses is always a good idea. On the other hand, if you have to spend the money anyway, you might as well get some tax relief, even if it won’t be 100%.)
  • Improve your health — and be sure to review and compare health insurance plans.
  • Think about service — the new year might be a good time to give back to a worthy cause. Remember that charitable contributions of money and items are tax–deductible, although volunteer work is not.
  • Look ahead.
  • Start something new — learn a new skill or develop a new hobby.
  • Become active in online discussions or new groups.
  • Budget to invest in tools for your business, such as new equipment or software.
  • Budget/start saving for retirement. Think about (and implement) a firm percentage of income that you will put toward retirement from every client payment.
  • Start mapping out your marketing campaign for the new year.
  • Budget/start saving for marketing. Think about (and implement) a firm percentage of income for marketing from every client payment.

However you use these last few weeks of this year, here’s wishing all of our readers good health, fulfilling work, high incomes, and happy home lives.

Feel free to share your plans for making wrapping up the old and preparing for the new year. How are you approaching the end of the year?

Ruth E. Thaler-Carter is an award-winning freelance writer, editor, proofreader, desktop publisher, and speaker whose motto is “I can write about anything!”® She is also the owner of Communication Central, which hosts an annual conference for colleagues, and a regular contributor to An American Editor.

November 27, 2017

A Continuing Frustration — The “Going Rate”

Sadly for me, I still read editing-related blogs and posts on forums like LinkedIn. I say sadly because there is little more frustrating to me than to read the repetitive, advice-seeking posts and the repetitive, well-meaning, but usually incorrect and nearly always factually incomplete responses.

How many times does it have to be said that what I charge a client and what Betsy charges a client is wholly irrelevant to what you should charge a client? Apparently, it is something that cannot be said either frequently or emphatically enough because rarely does a day pass without someone (or multiple someones) asking something similar to “What is the going rate?”

If I say I charge $50 an hour and Betsy says she charges $20 an hour and Phil says he also charges $20 an hour, what is the answer to the going rate question? Add Susan ($10), Robert ($15), and Jeremy ($25) to the mix. Does the answer change? Have you really gotten an answer? Even if the universe of editors is small (say, 1,000 editors in total), which we know is not the case (there are more than 100,000 editors in the United States alone), how representative of the whole universe of editors are the responses from me, Betsy, Phil, Susan, Robert, and Jeremy?

After getting a bunch of responses, the asker usually decides she now has an answer, say $20/hour. But she has such incomplete information that the number she has decided is the “going rate” is useless — too much necessary information is missing, information that qualifies (explains) each response.

For example, I didn’t tell you that I have been in the editing business for more than 30 years, bill at least 1,800 hours each year and have done so for at least the past 25 years, only work with tier 1 publishers, and only do copyediting of manuscripts that exceed 1,500 manuscript pages. Betsy didn’t mention that she does editing part-time (after her day job as a senior executive at a Fortune 100 company) for relaxation, has been editing for 3 years, and bills no more than 200 hours in a good year. Phil didn’t mention that he is struggling to find enough work to edit full-time and is slowly building his business, which is focused on working with university students to improve their research papers and resumes. Fortunately for Phil, his spouse is the primary household income provider and they live in a low-cost area where a household income of $35,000 lets one live decently. Phil also didn’t mention that he started his business only 3 weeks ago and has edited only two 5-page papers.

Susan, the low-baller, didn’t mention that she is a retired software engineer (retired 8 years ago) who took up editing to stave off boredom. She was a database specialist and now edits only technical articles intended for publication in specific database journals. She doesn’t need the income but feels she has to charge something for her work. And because she is retired, she limits the number of hours she is willing to work as an editor each month to 15 or fewer.

And so it goes.

Is this information important? Surely it is if you want someone else to tell you what to charge your clients. Why? Because you are a new fiction editor working with your first indie author on the author’s first novel and when you ask what the going rate is, shouldn’t you compare apples with apples, not apples with oranges? Doesn’t (shouldn’t) the response of the fiction editor who has edited 200 novels over the past 5 years carry more weight than someone like me or Betsy or Phil or Susan?

The usual response is that having an idea of what others charge is important so that the asker doesn’t price herself out of the market. Really!?

Suppose every responder to your question said exactly the same number — $15/hour. Now you feel confident that you, too, can (should) charge $15/hour. But you are still ignoring significant missing information and its impact on what you should (need to) charge. If you can only get enough work to enable you to bill for 20 hours a week, your gross earnings will be $300 per week. What if you can’t get enough work to bill for 52 weeks? Your gross yearly income will be less than $15,600 (the 52-week amount). Will that be enough to pay rent, utilities, and food, let alone anything else? Is the 52-week total ($15,600) enough?

My point is that not only do you need more information from responders to be able to make any use of their responses, but you need to have already analyzed your own economic needs. If you have analyzed your economic needs, then why do you need to ask the question? You already know what you have to charge in order to survive, so what difference does it make what the rest of the world charges? Either you can earn what you need to earn or you need to find a job (or a combination of jobs) that enables you to meet your financial needs.

The answer usually given is that if the going rate is $20 an hour, then that is all I can expect to charge, so it doesn’t matter that I need $50 an hour. And this is where the businessperson in you needs to come front and center.

Few editors can charge more than the “going rate” and actually get work. The confusion is in the terminology: for the businessperson, “I need to charge $50/hour” = “my effective hourly rate (EHR) needs to equal $50.”

The businessperson calculates what she needs to charge to make a profit and then figures out how to charge so that she makes that profit. It may mean using a different charging method; for example, charging by the page rather than by the hour, or defining a page by character count rather than by words, or something else. It may mean changing niches; for example, going from working with packagers to working directly with authors or changing from fiction to academic treatises.

The businessperson also plans what steps she needs to take to meet that EHR. As I have stated many times on An American Editor and elsewhere, I realized that to meet my financial goals I needed to streamline editing processes without sacrificing quality. My answer was macroizing as many tasks as I could and figuring out how to make Microsoft Word work for me. That process was what led to my creating and expanding EditTools. The process also led to my buying other software, like Editor’s Toolkit Plus, rather than reinventing the wheel.

Editors need to rethink their approach to the business side of editing. I know a lot of editors who are excellent editors but not-so-good businesspersons and who prefer to downplay, if not outright ignore, the business side of being an independent editor, that is, all the things that were done by someone else when you were an employee instead of a business owner. The balance needs to be changed so that editing skills and business skills are more in balance. It is one thing to have the scales tip in favor of editing, and quite another to have the scales heavily weighted toward editing. Perfect balance is not needed, just closer to balance.

One step in that direction is to get sufficient information about a responder’s business when a responder tells you what the “going rate” is. In addition, you might inquire how the responder decided to charge what she charges. Is she charging $20/hour because her client offered that amount, or because she calculated what she needs to earn an hour, or because someone else told her that was the “going rate”? I would give the least amount of credence to an answer that was based on someone else having told the responder that was the going rate, and the most credence to the number she actually calculated.

Regardless, it is time for editors to wise up to the fact that there is no such thing as a “going rate” — there is only what rate someone else is earning/charging and usually that rate is an arbitrary one, essentially grabbed from air and not supported by a solid informational foundation. With a new year arriving soon, it is time to become more of a businessperson and focus more on the business aspects of being independent editors.

Richard Adin, An American Editor

November 13, 2017

The Business of Editing: Tax “Reform” & Editors

Dominating the news is the Republican “plan” for tax “reform.” If you are not closely following the proposals, you should be. You need to keep in mind that you are both a business and an employee, so whatever changes are made to tax laws will affect you.

With nothing finalized, it is hard to determine exactly what the proposed changes will do to my tax bill, but based on what has been leaked so far, I will be paying more, not less, federal tax. More worrisome, however, is what effect “reform” will have on my state and local taxes.

In speaking with one colleague, he told me he didn’t care if they eliminated or capped the mortgage interest deduction because he rents. On the surface, that sounds right, but it isn’t — he forgets that his landlord likely makes use of the mortgage interest deduction and if losing it causes the landlord’s taxes to rise, the loser will be him, not the landlord, because his rent will rise to cover the additional tax burden. He also was dismissive of the limits proposed for deduction of real estate taxes, yet the same scenario plays out for real estate taxes as for mortgage interest deduction.

Do you work for nonprofits? Nonprofits are concerned that charitable contributions will decrease under the proposed “reform.” If that occurs, might that affect your business? Early reviews indicate that most middle class taxpayers will see little to no lowering of taxes actually paid and that many will see an increase.

If you are a corporation that generates more than $5 to $10 million in annual revenue (as a professional editor, wouldn’t you like to see such a balance in your bank account?), the proposed reforms will be beneficial (the U.S. Chamber of Commerce can’t praise the “reforms” enough). In contrast, smaller businesses are expected to either remain the same or do worse (which is why the National Association of Small Businesses is opposed to the proposed “reforms”).

Similarly, if your personal income (after business expenses) places you in the top 1% (possibly even the top 5%), you tax bill will be lowered by an average of $133,000. Alas, those whose after-business-deduction income brings them down to a more earth-like number of around $60,000 (or less), will either see a very little relief (averaging less than $300) if they have the right additional personal expenses or no relief (because they do not have the right additional expenses) or even a small increase in taxes.

Are you deducting medical expenses or student loan expenses? Those will be passé under the “reform.” And so it goes. Of course, nothing is yet settled but things could be settled without your input if you aren’t paying attention. (It is worth noting that taxpayers residing in high tax states like California, New Jersey, and New York, are likely to see increases in their tax bill, but residents of no-income-tax states like Nevada and New Hampshire have no reason to gloat. Apparently many in those states will see a rise — it will be indirect, e.g., increased rent or local tax, rather than direct.)

We also need to think about the “drip” effect of the proposed “reforms.” Republicans are betting that by lowering corporate taxes, corporations will move more of their money onshore and take their tax savings and hire more American workers and/or give their current non–senior-level American workers pay raises averaging more than $4,000 a year, rather than hold on to the money or pass it out to senior-level management and shareholders. Unfortunately, there is no precedent to support this expectation of pay raises for lower-level employees. (It also ignores a fundamental of business: it is cheaper to give a bonus than a pay raise. A bonus is a one-shot deal that may never happen again and leaves the worker’s pay amount the same, whereas a pay raise is forever.)

What I find most interesting is that no one is talking about Sam Brownback’s Kansas, the first true real-life experiment in trickle-down economics. Brownback and the Republican legislature were firm believers in trickle-down economics: companies will flock to Kansas and create jobs, wealthy folk will move to Kansas and spend their money in Kansas, state coffers will overflow. Unfortunately for Kansans, reality is not the same as fantasy. All of trickle-down’s promises — more jobs and revenues, higher incomes for everyone, more money for education, and so on — failed to materialize, so much so that Kansas was on the cusp of bankruptcy and the Republican legislature had to raise taxes.

The point is that when discussing taxes, there is much more that needs examination than the surface promises. Additionally, that examination needs to be made from both the business side and the personal side. We cannot take a politician’s word that benefits will accrue to us. We need to dissect each proposal and determine what effect it will have on us. We also need to think about what effect each proposal might have on our clients. For example, if you edit for the real estate industry, what is the likelihood that a change in the mortgage interest deduction will impact your clients and cause them to consider not using your services as a way to save money? Or that it will cause clients to lower what they are willing to pay for your services?

Once you have examined the tax proposals, you need to participate in the process. As independent contractors, we need to be proactive, not reactive. We need to let our legislators know how we will be affected — whether positively or negatively — and what we want our legislators to do. But we need to do this from a position of knowledge, not from sound bites.

I know what I will be telling my legislators. Do you know what you will be telling your legislators?

Richard Adin, An American Editor

October 30, 2017

“Net 15” or “Net 30”? — Don’t Get Your Hopes Up

by Elaine R. Firestone, ELS

Part of being a good (and profitable) freelance professional is understanding the business side of business — both yours and your clients’. Even though I’ve been an editor for more than 30 years, I’m also a businessperson who understands the vagaries of accounting departments (I come from a long line of accountants and bookkeepers).

Unfortunately, what most freelancers lack is basic knowledge of bookkeeping and accounting systems in Corporate America. I’m not talking about what software your clients use for their accounting. I’m talking about what happens on the other side, that is, what happens to an invoice once you submit it and how it gets processed, which ends in you getting paid. You need to have verbiage in your contracts that spells out the payment terms and the schedule for payment(s), and the client has to agree to your terms. There’s more about contract terms later.

First let’s talk about corporate accounting departments. Most firms have an accounting cycle that is made up partly of their particular business practices and partly by when certain filings are due for local, state, and federal reporting and taxes. Large firms have separate Accounts Payable and Accounts Receivables departments, whereas in smaller firms these accounting functions are often in the same department or even the same person doing all of the bookkeeping work. Checks are “cut” (made out) on a given date every month; entries may be put into ledgers on a given date; various reports are run on certain days; various taxes are paid on certain days; and a whole host of other things go on in between.

That’s all well and good and nice information to have, but how does this affect you and your business? As an example, let’s say you have “net 15” in your contract with a client. You finish a project on June 4, and send the invoice to them on June 5. According to the net 15 terms in your contract with them, you expect to have a check in hand on June 20 because June 20 is 15 days after June 5, that is, the “net 15” in your contract. But…you don’t get the check until July 20. You are frustrated, annoyed, ticked off, etc., because in your mind it’s a month overdue. To the company, however, this is acceptable. Why? What are you missing? You are missing two vital pieces of information: knowledge about (a) the review process for your invoice — and every firm has a review process in place, even if it is nothing more than the person who ordered the services writing “OK” on the invoice, and (b) when the company actually cuts checks.

Let’s talk about the review process first. Sometimes the review process is to see whether your work is up to the client’s standards. On occasion, someone other than your immediate point of contact may insert his opinion into the review process; and sometimes the review process is to make sure everything is there and complete.

Sometimes, having your work go through a review process before you can get paid greatly slows the timing of your payment. Two examples of this are:

  1. When the customer thinks it knows what good English is when it doesn’t (or its related problem of when the customer insists an element of style is a grammatical “rule”); and
  2. When the customer (or someone higher in the approval cycle) decides something should be added or deleted in the text and refuses to OK your invoice until everything is as they think it should be — regardless what it said in your original scope of work and/or your contract with the company.

It is, however, the customer’s right to see if your work is OK. The review alone could take a week or two depending on how big the project is and what else your contact has on her plate to do.

Once your client says the work is fine and approves the invoice, your invoice is sent up the chain for further OKs through however many approval levels it has to go before it gets to Accounts Payable (AP). Now, let’s say (using the example above) it finally gets to AP on June 18, but AP only cuts checks on the 10th of each month. Because AP has already cut the checks for June, it won’t cut any more until July 10. The check is cut on July 10, and then the check may or may not go to a junior person to put into an envelope, seal, and mail. However, because of the distance between where you are and the company, and mail delivery service what it is, you don’t get it until July 20. See?

Most firms are not going to drop everything to cut a check just for you if it’s out of their regular cycle, even if payment is to be made electronically, directly to your bank.

Some of the payment problems you might face may be contractual, especially if you didn’t specify payment terms in your contract. If you just put “Net 15” on your invoice, the client might not be capable of meeting a 15-day payment schedule. This needs to be kept in mind when negotiating your fee. Actually, during contract negotiations is the time to learn your client’s payment procedures and to account for —in your fee —any payment delays that are likely to occur.

Other problems might be because of the client’s internal logistics. For example, your contact OKs your invoice right away, but the next person in line to OK it is on vacation for a week and didn’t appoint someone to approve payment during their absence. (Unfortunately, I’ve seen this happen too many times to count, although, thankfully, not in my freelancing career.)

The two primary methods for dealing with a client’s failure to pay on time are:

  1. Don’t work for them — which would be a shame if you value them, and they value you; and
  2. Grin and bear it and work in the time the client takes to pay into your personal budgeting and, as noted earlier, in your fee.

If you didn’t find out ahead of time and put it in your contract, ask what the AP schedule is so you can submit your work and invoices in time for you to get paid at the earliest possible date. That said, you should always try to have a financial cushion to draw from if the need arises, such as the case here with late payers, or if you lose a customer (or your health). You should never depend on just one or two clients for the bulk of your livelihood.

Elaine R. Firestone, ELS, is an award-winning — and board certified — scientific and technical editor and compositor specializing in the physical and agricultural sciences. After a 25+-year career editing for NASA, Elaine started ERF Editorial Consulting, where her motto is “ERF” aren’t just my initials — it’s what you get: Edits. Results. Final product.©

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