An American Editor

January 20, 2014

The Business of Editing: Credibility

Filed under: Business of Editing,Professional Editors — Rich Adin @ 4:00 am
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For businesses, whether large or small, solopreneur or with employees, a key to success is credibility, and a cause of failure is a lack of credibility.

In the olden days of editing, credibility meant proven knowledge of subject matter and proven grasp of the fundamentals of language and language usage. I recall being both interviewed and tested before being hired as a freelance editor for a publisher. I also recall how difficult it was to get added to a publisher’s list of approved freelancers.

Over the ensuing years, I have noted a change. The staffs at publishers have diminished in numbers yet workload has increased. An early casualty of this numbers change was the interview. Increasingly, publishers relied on the resume and the test. With the rise of the Internet, some publishers added to the mix a quick look at the freelancer’s website. (Of course, it didn’t help that the people responsible for hiring freelancers had tenuous editing and interviewing skills themselves.)

Today, credibility seems to mean something different than what it meant in my early freelancing days. Today, credibility’s meaning seems to change like a chameleon. Credibility appears to mean different things at different times and for different reasons. I find that some clients are only interested in what books I have edited; others have scrutinized my website or read my LinkedIn profile or even the An American Editor blog; others want a test completed. These people, if they have not worked with me before, are contacting me based on my reputation, not on my credibility.

Credibility and reputation, although similar, differ in their audience. Reputation is addressed to the broader audience, which can include clients and prospective clients; credibility is what is built up with individual clients. Each includes the other, but which is in the dominant position depends on the audience. Prospective clients who are searching for editors search based on reputation; they lack the direct experience with an editor to test the editor’s credibility. Clients who have worked with particular editors before offer work to an editor among that group based on the editor’s credibility.

I have been contacted about editing because clients have looked at my website, especially the list of past projects, or read my LinkedIn profile, or this blog, which are advertisements for me, and decided that I would be a good fit for their needs. But what they do not do is interview me, and often do not test me. They are relying on my reputation without any sense of my credibility, except for that sense that can be garnered by looking at my past projects and equating the past projects with the notion that I must be credible.

With the rise of the Internet, substitutes for traditional methods of hiring have also risen. How well these substitutes work remains unresolved.

Years ago I hired freelancers based on their resumes and an interview. I rapidly discovered that not requiring a test, too, was a mistake. Today, whether I require a test depends on how well I know the freelancer and the freelancer’s work, which brings me back to the matters of reputation and credibility.

There are many types of freelance editors, but in broad terms, editors fall into two basic types: those who do everything that comes across the transom and those who “specialize,” focusing on narrower areas. Similarly, reputation and credibility come in multiple flavors, but in the broadest senses there are reputation as an editor and credibility in editing and credibility in subject-matter editing. My observation is that the greater opportunity to build credibility lies with the specialists who can build credibility in both editing in general and in subject-matter editing, but within a tighter knit community of clients and potential clients.

Credibility and reputation are important because of the strength they give me when I negotiate terms for a project. The stronger my credibility and reputation are in relation to the project under discussion and the client with whom I am negotiating, the greater the likelihood that my complaints, concerns, and objections will be considered seriously and dealt with in a manner satisfactory to me.

We all recognize the importance of reputation, but not necessarily the importance of credibility. How important is credibility? Credibility is the handmaiden of opportunity and reputation’s sidekick. As credibility increases, so does positive reputation. The greater one’s credibility and reputation as an editor, the more opportunities that will present to the editor, which means the greater the likelihood of meeting or exceeding one’s goals.

In addition, the greater one’s credibility, the less argument one gets about editing decisions. When I first started as a freelance editor, I had little credibility. As a result, many of my editorial decisions were questioned; I was asked to justify them, and my client would then decide whether my decision was “correct or incorrect.” As my credibility and reputation grew, such questioning decreased. Now I am rarely asked to justify a decision and am usually given broad instructions, with the application of those instructions left to my discretion.

In other words, I went from an editor whose work was to be watched and carefully reviewed to an editor who could be relied on to deliver high-quality work.

When I am asked if I am interested in undertaking a project, the client tells me what they are hoping for. When I review the project and say that, for example, the desired schedule cannot be met unless certain adjustments are made, my clients generally try to work with me rather than tell me that there is no latitude or that they will find someone else. This cooperation, which is good for both the client and me, is a direct result of my credibility with the client.

Reputation and credibility also serve as magnets to draw new business. As word spreads, the greater the likelihood that I will be on someone’s radar.

With every project that I undertake, my goal is twofold: to further reinforce my reputation as an outstanding editor and to build credibility with the particular client so that the client will turn to me first for all of its editorial needs. I know whether I have succeeded in attaining these goals by the quantity and quality of the requests I receive for my editing services and by how negotiations on new projects go.

Richard Adin, An American Editor

March 15, 2010

Is Rupert Right? Newspapers & the Paywall

There have been lots of articles and comments regarding Rupert Murdoch’s views on making online news pay. Many commentators have suggested that putting the news behind a pay wall is bound to fail. I’m not so sure that Rupert is wrong. If we want original news reporting (i.e., news origination) and in-depth reporting rather than just the 10-second blurb TV gives us, we need to pay for it. Newsgathering is not free and costs need to be covered.

I subscribe to the New York Times. Daily delivery runs me about $50 per month. I am willing to pay for the subscription because I want to first know what is actually happening in my world before I start listening to the pundits tell me what those facts mean. I can’t imagine relying on Glenn Beck, Rush Limbaugh, Stephen Colbert, Ariana Huffington, or Al Franken for the facts of what is happening in my world.

I rely on the New York Times, The Economist, the Wall Street Journal, and similar papers because of the reputation for original reporting that they have built over the decades. Because I cannot do the original investigation myself, I do not know with absolute certainty that what they report as fact is truly fact — no more so than I can know any fact that I have learned from any source outside my own original investigation; instead, I rely on the reputations they have built as fact-gatherers. Similarly, I rely on the opinion shapers — the Becks, Limbaughs, Wills, Pitts’, Harrops, and other op-ed folk — to add interpretation from a philosophical or biased perspective to those facts the NYT, WSJ, and The Economist and the like have reported.

Sources like the Drudge Report are aggregators not originators; that is, they take from already published sources their “news.” Consequently, relying on an aggregator for one’s news does not address the problem of paying the originator of the news. News aggregators don’t have paid investigative, professional reporters in Des Moines, Iowa, let alone in Tajikistan — they are not news originators.

How can we rely on the veracity of the reported “facts” if the news originators are forced to give their content away free online? Ultimately, something has to give in a free economy; in the case of news, it is credibility and accuracy that ultimately gives. We are beginning to see the effect that free has on veracity and accuracy of reported “facts” online if a recent study of online magazines is to be believed.

The Columbia Journalism Review, as reported by the New York Times, recently surveyed the editing and fact-checking practices of magazine websites. Of the 665 magazines surveyed, 59% copyedit less rigorously or not at all the online content and 43% do less rigorous to no fact checking of the online content. The likelihood of these numbers decreasing with free content probably is nil; it is more likely that the numbers will increase.

Yet our discussions about our surrounding world have to start from some base. Granted they can start from one’s imagination in which we simply declare certain things as truth, but that seems to me to be a poor base from which to decide anything. News aggregators won’t have anything to aggregate and political and social commentators anything to comment on in the absence of news originators.

Not all newspapers either can be or should be behind paywalls. For example, my hometown newspaper is generally bereft of any real news origination and at best is worth $10 a year (although it costs closer to $200 a year by subscription), but that is because it lacks any real credibility and because most of its efforts are as a news aggregator, not originator. But there are certain newspapers, those that are true news originators, whose efforts should be behind a paywall. Their credibility, earned over decades of origination efforts, not only deserves financial support but warrants such financial support.

It has been reported that Internet and TV news (local and national/cable) are the leading sources for news today. Newspapers run distantly behind. On the surface, this indicates that paywall support is undeserved by newspapers. But the reality is different. TV news operations are scaling back on reporting; ABC News, for example, recently announced it was cutting its news gathering staff by one-third. Many of the covered stories originate in newspaper exposés, not in original TV reporting, and there is a significant difference in the depth of analysis provided in a 10-second TV blurb compared with a multipage newspaper article. Besides, TV news is behind a paywall; just an indirect one. Most of us get our TV via cable/satellite for which we pay a monthly fee. The cable/satellite operators pay the TV channels a per subscriber fee. And we also pay those same cable/satellite providers for Internet access. So why not also pay news originators for their work? Why should it be free just because it is on the Internet?

Many Internet news sites are nothing more than aggregators, not original news reporters. Without the originators, there would be no aggregation possible. More important, perhaps, are the findings of the Columbia Journalism Review. Its survey (see the New York Times article linked earlier) found that 16% of the respondents didn’t fact check online-only content at all and that of those that did fact check online content, 27% used a less-stringent process than they used for their print offering. How reliable can those sources be? Would you want your lawmakers or your doctors to make decisions based on unverified information?

Consequently, I’m inclined to think that Rupert is right. I’m not sure that the New York Post is worthy of being behind a paywall, but I have no doubt about the worthiness of, for example, the Wall Street Journal, the Financial Times, The Economist, and the New York Times — that is newspapers with high credibility and well-deserved reputations as news originators. Keeping news originators alive and healthy is important to keeping alive and healthy democratic institutions.

Perhaps Rupert is right this time.

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